ZenAI answers your shoppers from your live catalogue: real stock, real sizes, real prices, your own policies. It never invents a product you don't sell. And when the answer is no, it says no.
They have one question. Does it come in a 10 wide, is it actually in stock, will it fit through my door. And nobody is there to answer it. So they leave, and you never find out what they wanted. That isn't a traffic problem. It's an unanswered-question problem.
Browsing doesn't stop when your team clocks off. ZenAI answers on nights, Sundays and bank holidays, in the shopper's own language, without waking anyone up.
Shoppers don't know their size across brands, and a guess is a return. ZenAI translates between official brand charts so they order once.
Order-status queries were answered in chat instead of landing in your inbox. Your team gets its morning back.
Most store chatbots are a language model with your logo on it. They will happily invent a product, a size, a price or a returns policy, and every one of those is a refund, a complaint, or a customer you never see again.
ZenAI can only speak from what it can actually read: your live Shopify catalogue, your real stock levels, your published policies. If the thing doesn't exist, it tells the shopper, and offers the nearest thing that does.
One assistant, tuned per store. No scripts to write and no decision trees to maintain. It reads your catalogue and gets on with it.
Natural questions in, real products out. "Something for a knee replacement I can shower with." "Frost free, 70/30, built in."
ASICS 9.5 to New Balance 10. Built on official brand charts and gender-aware, so shoppers order once.
A few taps and a big catalogue becomes three real options. Fit finder in footwear, supplement and shade finders in health and beauty, appliance finder in electrical.
In stock, out of stock, last pair, wrong width. It checks before it claims, and it never oversells your shelf.
Delivery times, returns windows, click-and-collect, free-delivery thresholds, all read from your own published pages, never invented.
When it's a human job, like a prescription, a complaint or a bespoke quote, it stops and routes to your team with the context attached.
Four verticals, two currencies, one engine. Every figure below is read straight from production telemetry and the stores' own Shopify sales data. Nothing modelled, nothing rounded up.
Most chat vendors quote an engagement rate against the number of times their widget loaded. We don't, because that denominator is worthless on a Shopify storefront: it counts bots, scrapers and preview traffic, and it varies by more than 2× between our own stores depending on where the widget sits.
Orders are the one thing a bot never does. So both halves of this ratio come from order records. ZenAI's attribution on one side, the store's own Shopify sales data on the other. It's the least flattering number we could have picked, and the only one that survives the question.
At the running store, shoppers who had a real exchange with ZenAI before checkout spent around 10% more per order than the store's overall average.
Average reply time across every assistant turn in the window. Fast enough that shoppers keep typing instead of closing the tab.
Counting both hard errors and any reply that came back empty. On a storefront the failure that matters isn't a slow answer, it's a broken one.
No replatforming, no scripts, no chat trees. We prep your product data, point the assistant at it, and a human signs it off before a shopper ever sees it.
Product types, tags and Google categories cleaned up so the assistant can actually find what you sell. One store went from 4% to 99% correctly categorised.
Your tone, your policies, your vertical's guardrails, your delivery and collection rules. Written once, applied to every answer.
Installed and branded to your theme. Start scoped to a single page if you'd rather dip a toe. Off in one tap, always.
An independent judge grades real conversations every week. What it flags, we fix, and you see the fix list rather than a dashboard to babysit.
We prep the catalogue, write the store brain and read the answers ourselves before it goes anywhere near your storefront. Nothing ships on a guess. Scope it to a single page to start, and switch it off in one tap whenever you want.
The same engine is already answering thousands of real shoppers across running, pharmacy, electrical and sports retail.